It is an agreement with a service provider for the repair and maintenance of equipment (e.g. computers, networking devices, machines) used by your organization.
Annual Maintenance Contract ( AMC) is an agreement with a service provider for repairing and maintaining the property used by the company. It includes the maintenance or repair of any property owned by your company, including servers, access points, and computers or printers you use in your offices. For a company to maintain product and process quality on a daily basis, it should have an IT AMC in place.
Regardless of the device, quality output depends on its long-term repeatability. Regular machine maintenance is necessary to achieve this. To ensure your network or your machines are working properly, you want the best personnel with the most expertise and experience in that field.
AMCs can last up to 10 years, depending on the parties’ agreement. If you want to continue the service, you can extend the term. Typically, AMCs only cover service support; however, comprehensive maintenance contracts (CMCs) cover IT maintenance and replacement.
AMCs are common across many different industries, including healthcare, IT, retail, and even oil and gas. Having an AMC agreement to maintain IT property is a general concept that can be applied to any property. Additionally, most CMCs and AMCs contain similar provisions irrespective of the industry which are as follows:
Name and address of both parties
Details of devices and services under the contract
Number of Site visits
Number of remote support or call support
Comprehensive type AMC or non-comprehensive type AMC
Duration of service
Terms and Conditions
What is not included
Contract Termination details
Signature and seal
An IT service provider will receive a maintenance contract cancellation letter if a company wishes to cancel the contract. Once this is signed, it ends the relationship between the parties. It is a professional courtesy for you to explain to the provider why they are not meeting your expectations and/or why you are canceling the AMC before sending this letter.
Comprehensive Maintenance Contract (CMC)
The CMC is usually for a year and can be extended by both parties for one or more additional years if they agree. In addition to repairs, replacements of faulty parts or devices are included in a CMC. The cost of a CMC is higher than that of an AMC since it also includes the cost of replacements.
What can be included in your contract
AMC agreements can be highly specific. For example, you can specify exactly which equipment is to be serviced. Additionally, you can mention that your service providers should bring all their own equipment and materials for the service. Let the IT service provider know if you will, or will not, provide extra manpower when they come for IT support service. It is possible to notify your service provider if one of your devices breaks down so that replacement parts or devices will be available right away. Moreover, you can specify what happens if a breakdown occurs between scheduled service visits and how this will be handled and paid for.
By signing up for an annual maintenance contract, a business and its IT service provider are assured that everything is planned in advance to avoid productivity loss and that if a machine, computer, piece of hardware, or software breaks, the business can be up and running as soon as possible. It helps avoid undue delays resulting in a loss of profits.
You can reach us at firstname.lastname@example.org if you need maintenance support for your IT infrastructure.
Beyond our expertise & experience what sets us apart is our people Request a Quote Free IT Consultation IT Infrastructure solutions IT Infrastructure Solutions Matured Approach to Design and Implementation. Read More it services CAD & Engineering Address your business through comprehensive Autodesk services. Read More nETWORKING AND it SECURITY Networking & IT Security Simplified Security Without Impacting Network Performance. Read More Structured Cabling for Networks Structured Cabling For Networks Comprehensive Range of Structured Cabling & Installation Solutions. Read More IT Services CAD Gulf Offers IT Solutions and Services in UAE. CAD Gulf is an innovative IT solution provider in Dubai offering premium services to fulfill your growing IT needs. IT Consultant in UAE We plan, design and install information technology systems for our clients. IT AMC Support in UAE Currently we are delivering prompt, reliable and affordable IT AMC to more than 600+ Clients in UAE. 30+Years Of Experience Get started with our IT AMC services. Contact us today for a free consultation. Fill out the form. Once we confirm your availability, our IT expert will respond immediately to discuss your query as well as details about our IT AMC plans. Free Consultation Autodesk Gold Partner in Dubai, UAE As an Autodesk Gold Partner, we help you achieve your business goals using Autodesk technology. CAD Gulf works closely with the Autodesk team and we are uniquely placed to assist UAE Architecture, Engineering & Construction Industry customers with their 3D software solution requirements. Read More AEC Collection AEC Collection provides designers, engineers and contractors a set of BIM and CAD tools that support projects from early-stage design through to construction read more.. Autocad LT AutoCAD LT is a CAD software that architects, engineers, construction professionals, and designers rely on to produce 2D drawings and documentation. Autodesk Revit Autodesk Revit software empowers the most demanding construction projects through a wide range of rich feature set tools. Autocad This tool helps the architects, engineers, construction professionals, and designers to produce 2D drawings and documentation. CAD Gulf offers best IT solutions in Dubai, UAE Server & Storage We provide right network and storage solutions to your business. it services Read More Data Backup Solutions We provide backup and disaster recovery solutions to ensure your business continuity. it services Read More Wireless Solutions Our team specialize in designing and implementation of Indoor and outdoor solutions. it services Read More Cloud Solutions We provide end-to-end solution for building, deploying, and managing application in cloud. it services Read More Network Switching Solutions We deliver high performance switching solutions for networks of all sizes. it services Read More Cybersecurity Solutions We help your business to withstand threats, protect valuable data & improve your network security. it services Read More Managed IT Services Provider (MSP) We support remotely or onsite for client’s data center, campus, workspace infrastructure. it services Read More IP Telephony Solutions CAD Gulf offers best in class call center and video & audio collaboration to our clients in Dubai, UAE. it services Read More Security & Surveillance Our security and surveillance solutions are designed to improve safety and security of our clients. it services Read More UPS - Power Solutions We provide high quality APC UPS as the backup power source in the event of power failure. it services Read More Service Level Agreements We promise to deal with your ICT issues and requests based on your priority within a given time frame. it services Read More Time Attendance Solutions We deal in all major world-class biometric attendance machines and door access control systems. it services Read More 2000 Satisfied Clients 600 Projects Completed 75 Dedicated Employees Some of Our Technology Partners CAD Gulf Offers End -to - End IT Support Services in Dubai At the heart of our service is dedication. We devote our expertise to provide the best services that help your business surge ahead of your competition. CAD Gulf Pre-sales support Pre- Sales Support Our team offer technical advisory services, Heat Mapping, Testing, Staging, Implementation and additional integration services to our clients. CAD Gulf Post- sales support Post-Sales Support To enhance our customer experience, we provide professional post-sales support upon our customer request. Your End To End IT Solution Provider CAD Gulf LLC is an innovative IT solutions provider who is passionate about serving technology solutions throughout the UAE. Since its inception in the year 1989, the company has proven to be highly influential in offering IT solutions to enterprises and small & medium businesses. Whether it’s enabling digital transformation or delivering new levels of productivity, We at CAD Gulf redefining the way organizations benefit from our ICT Solutions & Services. Your Trusted Partner We not only supply the latest technology but also the most effective solutions. Your Extended Arm We are primarily into Business Consulting leveraging IT for transforming businesses. CAG Gulf About us Our Solutions & Services in Nutshell Our band of solutions covers Infrastructure & Cloud, CAD & Engineering, Wireless Technology, Networking & Security and Business Solutions. We are the leaders in providing CAD solutions for architecture, engineering, and construction sectors. Our services include IT consulting service, Managed IT service, Cloud service, IT AMC (Annual Maintenance service), End user technology service. Our Mission To procure a value-added technological environment for small-to-medium sized businesses that will spearhead business growth and foster innovative changes. Our Vision To be the most trusted IT advisor and key partner to our clients across middle east that is recognized for delivering excellence services. Our Values We strongly believe in providing quality service and customer retention. A successful customer experience is then heart and soul of all our efforts. Some Reasons to Work Together Experienced Professionals We have a team of IT Sales and Technical experts who go to the root cause of IT needs, then follow a proactive approach to implement IT solutions as per customer specifications. Aligned to Tech Trends We integrate new hardware and software trends into our solutions, products, and services and ensure our clients stay ahead of the game so that their IT expectations are not just met but exceeded. Dedication At the heart of our service is dedication. We devote our expertise to provide the best services that help your business surge ahead of your competition. 30+ Years in IT Industry CAD Gulf provides end-to-end IT solutions focusing on the specific needs of each industry. We continually include future technologies to serve our customers smarter, easier, and better. We serve enterprises and small & medium businesses across all verticals with scalable and flexible IT solutions. Besides offering IT solutions, we are experts in providing total CAD solutions for architecture, engineering, and construction. CAD Gulf is your trusted partner to not only supply the latest technology but also the most effective solutions. Why Choose Us ? With extensive knowledge and in-depth understanding of customer needs we have been able to offer premium and creative IT infrastructure solutions that integrate your business processes and operations productively. Working strategically as your trusted managed service provider, we help you get the maximum value from our IT solutions and services that accelerate transformation.IT consultancy services home it consultancy services What is an IT consulting service? In today’s world there is rapid change in information technology, even business owners find it complicated and frustrating keep up. Contacting CAD Gulf allows you to tap into specialized expertise in the IT field to implement IT strategies and solutions to achieve business-IT alignment, and drive max value from the current IT initiatives. Even a dedicated IT employee will have limits to their individual skills. Small business IT consulting services Nowadays, just a couple of minutes of downtime from a company’s websites or internal server has tremendous business costs. Most of the small businesses in UAE have the primary goal to maximize their network uptime. Small businesses cannot afford data loss or corrupted data, internet connectivity issues, email communications or systems failure. The cost of attempting to react to such events is expensive. CAD Gulf as an IT consulting service provider can offer you a measured and planned approach towards your network maintenance, backup, disaster recovery, and systems maintenance. When this is combined with a remote monitoring system, this can eliminate expensive and frustrating downtime. Benefits of CAD Gulf IT Consulting Services in UAE Minimize Network Downtime Enhanced Productivity Save your Money Technology Experts at a fraction of the cost. Business IT Consulting Solutions Cad Gulf has an extensive networking background and also have necessary certification and experience to assist with all aspects of your IT needs within your business. Now no need to hire an additional resource and incur additional costs. As the leading IT business consulting service provider in UAE, we can also assist with enhancing productivity by enabling collaboration, communication and knowledge sharing that allows individual employees to innovate in the day to day aspects of their job. Such capabilities are delivered through multiple technologies including central databases, file servers, mobile platforms, email communications and broadband connectivity. So, businesses can benefit from true productivity when this technology is properly maintained, implemented and planned. Best practices around maintaining, implementing and planning allow service providers and technology to obtain maximum productivity enhancements. Why Choose CAD GULF IT Consulting Company? CAD Gulf has 30+ years’ experience in IT management consulting service field and we provide professional IT Support for businesses in UAE, since 1989. We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business and your requirements, instead of your technology. Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them. Your IT infrastructure is our priority! So, if you are looking for consulting services near by then CAD Gulf is your Right Choice. We are one call away contact us now! Sonicwall Gold Partner in Dubai, UAE CAD Gulf is an authorized Sonicwall gold partner in Dubai UAE. Our in- house technical experts provide pre- sales and post-sales support to our clients. CAD Gulf adopt industry best practices to be the best SonicWall Suppliers in Dubai. We value our clients and provide them the most relevant solutions. We have been here in the IT industry since 1989, completed 200+ projects and thus we became one of the best SonicWall distributors in Dubai. sonicwall partner The need for the strongest available protection for an organization’s IT systems and digital business operations is extremely apparent, regardless of its size. An effective firewall to assist make your IT systems as secure as possible is one of the basics for all businesses in this regard. A firewall creates a protective barrier around your IT systems and servers to help protect them from harmful attacks; without one, your business is vulnerable to cyber-attacks. Sonicwall Firewalls are the products of choice for many small and medium-sized organizations. If you own a small business and are considering adopting Sonicwall Firewalls. About Sonicwall SonicWall is a small business security firm that offers next-generation threat detection and network protection. This cybersecurity solution provides powerful network and firewall security that monitors your system and discovers abnormalities in real time. SonicWall not only provides solutions for wired systems, but it also allows you to deploy it on wireless and mobile networks for comprehensive security. Sonicwall Gold Partner in UAE SonicWall also provides comprehensive protection for enterprises with remote access devices and emails, ensuring that private and sensitive data is protected from a variety of threats. It protects against sophisticated threats with a cloud-hosted multi-engine sandbox that can stop unknown attacks. We provide all of the SonicWall firewalls listed below to meet the needs of our clients. SonicWall TZ Series SonicWall NSA Series E-Class NSA Series SonicWall Supermassive Series SonicWall Email Security Series SonicWall SRA Series SonicWall WXA Series SonicWall Wireless Series SonicWall Switches SonicWall firewalls are wonderful for helping to give faster IT performance as well as helping with IT security. They make the most of the bandwidth you have to eliminate any bottlenecks caused by data-sharing programs. Even with a WAN network, the amount of speed this type of firewall provides will astound you. If you’re in control of a small business, SonicWall firewalls can provide a slew of advantages. Given the increasing amount of cyber-attacks on businesses each year, there’s no point in taking any chances with your cyber-security. This form of firewall will provide you complete piece of mind, allowing you to focus on your main business without worrying about dangerous online activities. sonicwall distributor in uae Are you looking for SonicWall firewall renewal? You have reached the right place. Since we are the Sonicwall Gold partner in UAE , We offer a complete spectrum of SonicWall products, as well as SonicWall firewall renewals. By renewing your SonicWALL license, you are ensuring that your SonicWall has access all the latest security patches, Intrusion Prevention Services (IPS) and Content Filter Services (CFS). CAD Gulf LLC makes sure all our clients networks stay safe and secure. Part of that includes providing the most competitive pricing on SonicWall licenses, the trusted security technology. if you are searching SonicWall authorized resellers contact us immediately to receive the best SonicWall license pricing. Our main focus is to provide all kind SonicWall devices, Accessories and Licenses in Dubai UAE. We sell at an unbeatable price in UAE where one else in the market can sell. CAD Gulf always ensures the quality of the products that we supply. Our experienced sales experts will give you complete satisfaction by providing complete support from their side to protect threats from inside and outside of your organization. Thus, it makes us the best SonicWall partners in Dubai UAE. If you are looking for SonicWall firewalls or renewals please speak to our sales consultant to get most competitive price in UAE. CAD Gulf as the certified Sonicwall gold partner can offer you professional installation support for all Sonicwall products. SonicWall Benefits For its numerous advantages, many firms are migrating to the Cloud for their IT infrastructure. Of course, you must have strong security in place to protect your critical information. Sonicwall firewalls are a wonderful option because they can be ordered in a virtual format if necessary to assist safeguard your Cloud environment. Multi-layer ransomware protection, transparent encrypted traffic, wireless, and mobile breach detection are the major features of SonicWall. Let’s take a closer look. Multi-layer Ransomware Prevention Ransomware can stifle your business if it goes undiscovered for for a short time. Threats can be identified and mitigated by SonicWall before they enter the system if they are not stopped from doing so. SonicWall also protects devices and endpoints that connect to insecure public networks remotely from becoming infected with ransomware. It accomplishes this by sending traffic through a firewall. Encrypted Transparent Traffic Threats can hide amid encrypted outbound and inbound bytes of traffic, making them almost undetectable. However, with SonicWall’s support, you can assure that any cyber threats using encrypted protocols are blocked before they reach your machine. This capability provides your firm with a way to defend against encrypted threats. Breach Detection for Wireless and Mobile Devices SonicWall protects your wireless and mobile networks in addition to the wired environment. Wi-Fi connections are also accelerated to prevent cyber criminals from exploiting them. This ensures that everyday activities were accomplished effectively, resulting in a more productive team. Email Safety SonicWall defends your company’s online inboxes against potential threats via emails in addition to protecting virtual end-points and appliances. Its email security system includes advanced features that protect mailboxes against phishing, spamming, spoofing, and other types of email threats. SonicWall can efficiently interfere threats in your email, ensuring that they do not enter into your network and are stopped. Buy SonicWall Firewall Products from certified Sonicwall gold partner in UAE Access security SonicWall Cloud Edge Secure Access – Deploy Zero-Trust Security in minutes SonicWall Secure Mobile Access – Remote, best-in-class, secure access SonicWall Wireless Access Points – Easy to manage, fast and secure Wi-Fi SonicWall Switches – High-speed network switching for business connectivity Network Security SonicWall Next Generation Firewall– Next-generation firewall for SMB, Enterprise, and Government SonicWall Security Services – Comprehensive security for your network security solution SonicWall Network Security Manager -Modern Security Management for today’s security landscape Endpoint Security SonicWall Capture Client – Stop advanced threats and rollback the damage caused by malware SonicWall Content Filtering Client – Control access to unwanted and unsecure web content Advanced Threat Protection SonicWall Capture ATP – Multi-engine advanced threat detection SonicWall Capture Security appliance – Advanced Threat Protection for modern threat landscape Cloud Security SonicWall Cloud App Security – Visibility and security for Cloud Apps SonicWall Firewall (NSv)– Next-generation firewall capabilities in the cloud Email Security SonicWall Email Security – Protect against today’s advanced email threats Get new SonicWall NSa 4700 and 6700 for High speed connectivity The SonicWall Network Security Appliance (NSa) 4700 and 6700 NGFWs include numerous 1, 2.5, 5, 10, 25, and 40 GbE ports for high-speed communication. They provide full integrated security services like malware analysis, encrypted traffic inspection, cloud application security, and URL filtering to secure mid-size networks. These NGFWs also offer centralized management via a single-user interface that is extremely straightforward, resulting in significant operational efficiency gains. In other words, medium-sized businesses may now obtain the performance, networking, and security they require from their NGFWs without breaking the budget. Why to choose CAD Gulf LLC as your SonicWall Partner ? As a SonicWall distributor in UAE, we have profound experience in creating best SonicWall firewall solutions in Dubai for different verticals like Schools, hospitals, Hotels etc. The support we provide with the SonicWall firewall is unimaginable. We have full-fledged network security solutions with the advanced measures. We have post-sales support and installation support than any other SonicWall partner or SonicWall distributor in UAE. When it comes to IT security, we are the leaders in UAE. Denial of service assaults, phishing scams, and ransomware attacks are all contemporary IT dangers that your company could face. All of them could be costly and hazardous if they aren’t stopped before they start. Sonicwall firewalls are excellent at thwarting modern IT threats and keeping your IT network as secure as possible. Contact us to get best security for your network with SonicWall firewall in Dubai. SonicWall TZ Series Firewall SonicWall NSA series firewall